If this has happened, we are sorry you had to experience this.
In this situation, please go into 'My Bookings' and 'Lodge an Incident'. This will involve taking a photo of the license plate and filling out some quick details. We will then go back into our records and do our best to get to the bottom of what happened.
In the meantime, please search for another spot or give us a call if you'd like to talk to a customer representative.